The celebrity I decided to write my case study about is Kim Kardashian West. I chose to write about her because she is a celebrity that loves to actively use social media and has a very large fan base on each account she uses. Not only is she a reality TV personnel but she runs many different companies with and without her sisters. Her most recent is a beauty make up line by the name of “KKW Beauty” in which she is selling crème contour kits. Kim has a Facebook page, Twitter page, and an Instagram page. Kim’s Facebook link is www.facebook.com/KimKardashian and she has a total of 30,147,051 likes and 29,198,205 followers. On Twitter, her user name is @KimKardashian. She has 54 million followers but, only follows 106 people. Kim joined Twitter in March of 2009 and has tweeted 23,664 times. Her Instagram user name is the same as the rest, KimKardashian, and she has 101 million followers on Instagram which is the most out of all her accounts. Just like Twitter, she only has a select few people she follows, which is a count of 108. On Instagram, Kim has posted 3,883 pictures and/or videos.
The content on Kim Kardashian West’s Facebook page is mainly promoting her businesses. There is a lot of picture and video posts explaining how to use her new crème contour kit and other posts as to dates when the product will be released. There are also other posts for dates of other items that will be released, such as her collaboration lip gloss kits with her sister Kylie Jenner. When she is not sharing posts with her fans of products and release dates, she shares pictures of her children and family. Her profile picture is one of herself, modeling her new crème contour kit (the caption reads: KKW BEAUTY Crème Contour and Highlight Kit coming 6.21 KKWBEAUTY.COM) and she does not have a cover image. Kim follows only 10 people on her Facebook page and it is all her family sisters, her mother, E!News, and the Keeping Up With The Kardashian Facebook page. Kim does not share much in the “About” tab. She has a link to her website and has a link to her blog, which is actually part of her website, and twitter. She does however share with us one quote which reads “where I’m meant to be…”.
As I took the time to analyze her Facebook page, I realized that her profile is mostly advertisement for her companies. Above I shared one company Kim Kardashian West owns herself and a collaboration she did with her sister Kylie for lip gloss kits. She also has owns a company with her husband, Kayne West, called “Kids Supply” in which she has shared pictures and videos with her fans of what the kid’s clothes and shoes look like and what sizes they come in, as well as release dates. Kim also owns her own game for cell phones which is called “Kim Kardashian Game” which you can download in the app store, which she shares posts with her fans for that as well. Another business Kim owns for cell phone is an app called “KIMOJI” which is an emoji pack for texts with multiple different pictures. You can also buy merchandise from the KIMOJI business such as cell phone cases, sandals, hats, shirts, ect, which is also promotes on Facebook. When Kim is not promoting all of her businesses she owns, she shares posts with links to her blog. In each post she writes, it almost always will contain a picture of a video and some type of link to access what it is she’s promoting at the time.
I think Kim’s Facebook page is actually very useful for her because she uses it all for advertisement. She shares very little about her private life on there however, she does use Twitter and Instagram for that. One thing I do think she could improve on Facebook is make more of an effort to reach out to fans by following them or answering back to comments. Speaking of comments, she receives a lot of them on each post. The most recent 5 have 540, 110, 603, 114, and 418. The one with the most comments ironically is a picture of her daughter Norths dog. I think that is ironic because out of the other 4 posts it was all promoting her business and the one post about something personal to her has the most comments. I did also notice that most of the comments on her picture are very negative and hateful which is very unfortunate.
On Kim’s Twitter profile, she has the same photo as her Facebook does and no banner. Her bio includes a link to the app store to download her “Kim Kardashian Game”. Her most popular tweets are all written by her. Just like Facebook, she is using Twitter to promote her business. She tweets different pictures and videos of clothing from her and Kayne’s clothing line and pictures of her crème contour kits. However, on Twitter, she posts more photos for fans to get an insight to her life. She tweets photos of her daughters favorite clothing and tweeted a birthday shout out to her niece, Penelope.
Kim interacts a lot more on Twitter with her fans than she does on Facebook. She re-tweets certain things fans tweet to her and will also write back to them. When Kim tweets back to her fans, it’s always responding back to nice tweets and she is very nice and professional right back. When analyzing her Twitter I never saw her retweet any mean tweets however, I did notice that she only has 5 liked tweets and one of them was a mean one. I think Kim’s interactions with her fans is great. I think something she could do better though is tone down the promotions.
Kim’s profile picture on Instagram is the same as her Facebook and Twitter profile. Her bio this time includes a link to her KKW beauty website. I like Kim’s Instagram the best because she shares a lot more personal photos on here than she does anywhere else. She posts a lot of pictures of her family which includes her husband, daughter, son, sisters, mother, brother and many pictures with friends. However, she still does a lot of promoting on Instagram as well just not as much
I think what she does well in this situation is showing the world that she’s not just all about business she does have a real life, too. Something I think she needs to improve on is interacting more with her fans because she doesn’t do so on Instagram. When reading the comments on the most recent 5 pictures, I noticed that in this case it was actually a lot of spam. Here and there when you can get past the spam, there were actually good comments unlike her comments on Facebook. She gets the most likes on her Instagram photos than any of her other social media websites and I noticed that the pictures with the most likes are the ones that include her children or nieces and nephews (guilty of being one of those likes!).
After analyzing all of Kim Kardashians social media profiles, I’ve learned that she is the most successful in interacting with her fans on Twitter. I think that the way Twitter is set up with only allowing people to write 140 characters makes it easier for her to do so unlike Facebook and Instagram where you can write as much as you want. The social media profile Kim has that is most appealing is her Instagram. I think with Instagram, the fact that she can post a single photo or video and reach out to her fan base is huge. Yes, she promotes her businesses on Instagram too but the photos she chooses to post for it are more appealing than seeing them on Facebook and Twitter. All in all, I think that Kim is using all of her social media profiles in the correct way which is – promoting her business and at the same time reaching out to her fans.